• Why do I need this? Secure Bill Pay was created for healthcare. These days, patient pay accounts for 25-35% of your revenue, so it is important to have a tool set designed for you.  Every feature of Secure Bill Pay allows you to manage 100% of your patient pay in one convenient source. 
  • Why is this service different? From capturing any method of patient payment, streamlining posting, and accurately reconciling with your bank account, our tools eliminate the headaches you may associate with patient pay revenue.
  • How does this work with our website?  You will place a ‘pay my bill’ button (or any custom language you would like) on your website that will link to your organization’s customized Secure Bill Pay payment portal.
  • How do our patients know it is a safe, secure transaction?  Standard security indicators are visible on all web pages, including: SSL, Encryption padlock icon, PCI compliance certificate of regular site scans, ability to opt in or out of email receipts and more.
  • How long will it take to set everything up?  From the time we receive your complete application, account set-up and development time can be less than three (3) weeks. Your staff can begin processing, posting, refunding, and reconciling 100% of your patient pay in as little as 1-2 hours of training.
  • What if I need help? Our support staff is 100% in-house and ready to assist you. Although we believe in our software, we take pride in our customer service.  Your time is important and you deserve to be helped as fast, friendly, and efficiently as possible.
  • What if I already accept credit cards? Secure Bill Pay is much more than card processing! Our software allows you to seamlessly manage 100% of your patient payment revenue.  Whether the payment was made via a credit/debit card, check, HSA/FSA, bank accounts or cash, everything is in one convenient system. Our software gives you the ability to manage those payments from all your points of payment to final posting and reconciliation in your bank account.
  • Do I have to change merchant processors?  For card and check processing, Secure Bill Pay has superior vendor partners to make processing affordable, secure and seamless.
  • Do I need multiple merchant accounts for each payment channel? With Secure Bill Pay, all of your patient payment revenue is funneled and consolidated into one, cost-effective merchant account.
  • Do I need to purchase any equipment?  No equipment is required, other than a computer with Internet access. However, you may choose to utilize card swipers and/or check scanners that are compatible with Secure Bill Pay to take advantage of our comprehensive solution.
  • Do I need to load any software to use Secure Bill Pay?  Secure Bill Pay is web-based. Some equipment may require the one-time installation of a device driver.
  • I’m on the fence, how can I learn more? Simply follow this link to fill out a quick form. One of our team members will contact you soon to answer your questions and schedule a free, consultative demonstration.