Why Confidently Adopting Advanced Payment Solutions Pays Off

Posted by Dawn Lunde on Tue, May 16, 2017 @ 08:31 AM

Helping staff understand the benefits of a new healthcare payments solution and how to use it are both of critical importance.
Helping staff understand the benefits of a new healthcare payments solution and how to use it are both of critical importance.

Moving past older, more limited systems and embracing an advanced payment solution gives you some significant advantages in healthcare revenue cycle management. Patient payments can be processed easier, faster, and more securely. Many of the time-consuming processes involved are automated, and staff are freed to focus their attention toward other important and complex tasks.

However, a provider can't simply implement a new system overnight and expect staff to immediately pick it up and run with it. Confidence in the new system, from the top of the organization on down, is vital to success. Similarly, an emphasis on training staff quickly to understand how to use the new solution is especially important. Let's review these elements and how healthcare facility leaders can do their best to implement them.

Top-Down Support for New Patient Payment Solutions

Big changes can often be seen as a hassle or more work for employees. As Entrepreneur guest contributor Daniel Newman pointed out, people tend to enjoy routine. To overcome the initial resistance - a feeling that may not even be a conscious decision of staff - leaders at the facility need to help employees understand that the change benefits the entire facility AND their specific roles. Newman calls this approach offering buy-in on every level.

In the case of advanced payment solutions, presenting staff with the improvements that come with the switch is simple. Everything from capturing payment details to posting, reconciling and refunding involves significant automation. That means spending less time crunching numbers, writing paper checks or mass data entry.
When facility executives and administrators can explain these specific benefits to staff alongside the more wide-ranging benefits provided to the facility as a whole, staff can better develop an understanding for how the new solution helps them.

Adopt Quickly and Educate

"Quick adoption is vital for the facility to derive maximum benefit."

Quick adoption is vital for the facility to derive maximum benefit from a new solution for handling patient payments. Simply put, the sooner a provider is using a payment solution, the sooner they will see reductions in accounts receivable and increases in revenue. 

How can your facility ensure a speedy implementation? Beyond encouraging staff to understand why it's in their best interest, it's critical everyone who works with the new solution have a keen grasp of their day-to-day duties. Approval of a new system is not the same as a competently understanding how to use it.

Your facility has to give employees enough time to learn and adapt without stretching the process out too far.  By determining a timeline for the complete and total utilization of the solution, you maintain a tangible goal. While the exact timing can change from organization to organization, keeping this concept in mind is vital for short- and long-term success. Additionally, partnering with an experienced provider of reliable advanced payment solutions like Secure Bill Pay can help your organization determine these specifics and craft the best strategy for moving forward.

Tags: Patient Payments

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Testimonials

  • "We have so much more information available to us with SBP than with our previous service. It's offering our patients more flexibility, and happier patients are much more pleasant for our Billing Office to deal with."

    - Kurt A.
    Revenue Cycle Manager
    National Imaging Center
  • "The staff at Secure Bill Pay have been an excellent revenue cycle partner in assisting us with setting up our processes, helping us review and analyze our results and identify opportunities at our various locations. They partner with us to identify new solutions and services as we have grown. The reliability for payment processing has been very good and our requests for Customer Support are handled very timely and thoroughly."
    - Kathleen J.
    Central Business Office Manager
    Multi-Hospital & Clinic Health System
  • "Our volume of patient credit/debit card payments increased by 44% in the first month of the service compared to that same month a year prior (with the same patient volume). We attribute that to now having online bill pay and better ability to collect at the POS for all of our locations [where we had not been before], even the outreach sites!"
    - Terry M.
    Practice Administrator
    Orthopedic Spine Surgery Group
  • “I’ve been shocked with the success of the online bill paying program... Patients come to us in acute health care situations. Bill paying is not their highest priority. We didn’t expect so many patients to use Secure Bill Pay so quickly, but the statistics speak for themselves.”
    - Beth M.
    VP Revenue Cycle
    Large University Health System
  • "Before Secure Bill Pay, online bill pay only accounted for one percent of our payments. After just six months of using Secure Bill Pay’s no-login solution, that number reached 10 percent."
    - Jen R.
    Finance Manager
    Large Ophthalmology Practice
  • “The nice part about Secure Bill Pay is the breadth of tools available to manage the entire patient pay process. But the best part is the outcomes we’ve seen, including year-over-year double-digit increases in patient pay revenue that are not wholly due to industry or volume changes.”

    "The integration with our PM/EMR software is simply icing on the cake."

    - Steve M.
    Director of Business Services
    Large Integrated Health System
  • "Senior Management is thrilled with the numbers coming through due to our implementation of Secure Bill Pay."
    - Kim W.
    Business Office Supervisor
    Inpatient & Outpatient Psychiatric Facility
  • "The system was received with open arms at each clinic. All had a few questions at first, but as you said, it was simple to get comfortable."
    - Sue C.
    Practice Manager
    Large Nephrology Practice
  • "Secure Bill Pay has streamlined our credit card process. It has been beneficial from a processing end to a storage and search of record end. Certainly saves us time!"
    - Jackie F.
    Business Office Manager
    Dematology Practice
  • "It is easy to talk about a product and service we are totally happy with!"
    - Cheryl M.
    Practice Manager
    Mid-size Ophthalmology Practice
  • "We're impressed. Thank you for not being afraid of any question we may ask and answering it in a straightforward manner. This gives us more confidence."
    - Grant E.
    Revenue Cycle Manager
    Large Dermatology Clinic
  • "Secure Bill Pay  is a much more efficient option for collecting patient payments... It is a forward thinking approach for healthcare revenue. Dynamics have switched where we all need to think and act like a business versus a service."

    - Julie H.
    Director of Business Services
    Large Physician Group

     

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