Moving past older, more limited systems and embracing an advanced payment solution gives you some significant advantages in healthcare revenue cycle management. Patient payments can be processed easier, faster, and more securely. Many of the time-consuming processes involved are automated, and staff are freed to focus their attention toward other important and complex tasks.
However, a provider can't simply implement a new system overnight and expect staff to immediately pick it up and run with it. Confidence in the new system, from the top of the organization on down, is vital to success. Similarly, an emphasis on training staff quickly to understand how to use the new solution is especially important. Let's review these elements and how healthcare facility leaders can do their best to implement them.
Top-Down Support for New Patient Payment Solutions
Big changes can often be seen as a hassle or more work for employees. As Entrepreneur guest contributor Daniel Newman pointed out, people tend to enjoy routine. To overcome the initial resistance - a feeling that may not even be a conscious decision of staff - leaders at the facility need to help employees understand that the change benefits the entire facility AND their specific roles. Newman calls this approach offering buy-in on every level.
In the case of advanced payment solutions, presenting staff with the improvements that come with the switch is simple. Everything from capturing payment details to posting, reconciling and refunding involves significant automation. That means spending less time crunching numbers, writing paper checks or mass data entry.
When facility executives and administrators can explain these specific benefits to staff alongside the more wide-ranging benefits provided to the facility as a whole, staff can better develop an understanding for how the new solution helps them.
Adopt Quickly and Educate
"Quick adoption is vital for the facility to derive maximum benefit."
Quick adoption is vital for the facility to derive maximum benefit from a new solution for handling patient payments. Simply put, the sooner a provider is using a payment solution, the sooner they will see reductions in accounts receivable and increases in revenue.
How can your facility ensure a speedy implementation? Beyond encouraging staff to understand why it's in their best interest, it's critical everyone who works with the new solution have a keen grasp of their day-to-day duties. Approval of a new system is not the same as a competently understanding how to use it.
Your facility has to give employees enough time to learn and adapt without stretching the process out too far. By determining a timeline for the complete and total utilization of the solution, you maintain a tangible goal. While the exact timing can change from organization to organization, keeping this concept in mind is vital for short- and long-term success. Additionally, partnering with an experienced provider of reliable advanced payment solutions like Secure Bill Pay can help your organization determine these specifics and craft the best strategy for moving forward.