Introducing, Capture 4.0

Fri, Aug 23, 2013 @ 01:33 PM   Terry Hauer   0 Comments

We're proud to announce the launch of Capture 4.0, a powerful, more-intuitive version of our healthcare revenue management tools. Capture 4.0 delivers all the benefits of the previous versions of Capture and CaptureScan, plus a new, more user-friendly design and exciting new features to make the patient payment process quicker and easier.

Best Practices: Financial Interactions with Patients

Tue, Jul 23, 2013 @ 11:41 AM   Dawn Lunde   0 Comments

The Healthcare Financial Management Association (HFMA) is developing best practices for all staff interaction with patients regarding financial matters. HFMA offers specific, actionable ideas for time-of-service inside and outside the Emergency Department, interactions prior to service and general best practices (shown below). All of these ideas can have a profound impact on your revenue cycle management. Ensuring you have the tools in place to support patient pay and using these best practices will have a positive impact to your patient A/R. 

Tags: healthcare revenue cycle management, healthcare revenue management, patient pay, bill pay service

The Back Office is Critial to Patient Overall Satisfaction

Wed, Jul 10, 2013 @ 12:07 PM   Terry Hauer   0 Comments

recent study by TransUnion Healthcare has shown that the quality of care a patient receives involves more than just the physical care they recieve and getting well. The study found the ease of the billing and patient payment process can affect a patient's health outcome. This is in part because negative billing and payment experiences kept patients away from follow-up appointments, cancer screenings and other wellness health visits. More than 60 percent of the respondents in the study indicated that quality billing practices, convenient payment options, and cost information given at the point-of-service would encourage them to seek more non-critical health care.

Tags: Patient Payments, patient satisfaction, healthcare revenue management, patient pay, patient payment process

Want Your Patients to Pay? Then Use the Big “C”

Tue, Jun 18, 2013 @ 10:41 AM   Dawn Lunde   0 Comments

Over many years of health care consulting and hands-on experience with many hospitals and clinics, I believe I can make a pretty accurate observation:  “Many do not “C”ommunicate their financial policies very well to patients.” While this may not seem like a big issue, it can actually have a tremendous impact on our your bottom line. Bad or no “C”ommunication leaves patients confused, frustrated and un-educated about their responsibilities. This may be one of many reasons for your growing A/R. The good news is that can also be one of the easier things to remedy to help curb your growing A/R and patient payment issues.

Tags: Patient Payments, health care payments, A/R, healthcare payment options, healthcare revenue management, patient pay

How To Get Fair Healthcare Payor Contracts

Tue, Jun 11, 2013 @ 01:57 PM   Dawn Lunde   0 Comments

Tags: Patient Payments, medical payments, healthcare revenue management, patient pay

SaaS = Secure and always Steady?

Thu, Jun 06, 2013 @ 10:08 AM   Dawn Lunde   0 Comments

SaaS really means Software as a Service, and often is referred to as “Cloud Computing” or “Web 2.0.” 

Tags: Patient Payments, online payment solution, patient pay, bill pay service, healthcare revenue cycle, get paid faster

Healthcare Revenue Management: Is Your Revenue “Going Social?”

Tue, May 21, 2013 @ 12:30 PM   Terry Hauer   0 Comments

Consumerism is alive and well in social media. If you are not participating, you should be. Hospitals and clinics are B2C (business to consumer) organizations that can reap cost-effetive benefit from ‘going social.’ The key is how to turn your social activity into engaged patients.  Plus, now that the consumer is paying more of the bill, they’re more engaged than ever in their healthcare decision-making and how their money is spent on healthcare services.

Tags: patient payment, healthcare revenue management, patient pay, bill pay service, financial management in healthcare, collecting patient payment

If You Don’t Know Your Chargemaster, You’re Asking for Trouble.

Tue, May 14, 2013 @ 01:11 PM   Dawn Lunde   0 Comments

Numerous years ago, patients paid “reasonable and customary” rates based upon a Chargemaster. The Chargemaster, also known as Charge Description Master (CDM), as defined by Wikipedia, is a comprehensive listing of items billable to a patient or a patient's health insurance provider. The Chargemaster typically serves as the starting point for negotiations with patients and health insurance providers of the amount of money that will actually be paid for the services. It was once described as "the central mechanism of the revenue cycle" for health care. Nowadays, health care is stuck in a complex, antiquated, reimbursement methodology designed by, and for, the insurance industry. 

Tags: Patient Payments, healthcare revenue cycle management, patient pay, healthcare payments, healthcare revenue cycle

Healthcare Industry Watch

Thu, Apr 25, 2013 @ 10:47 AM   Terry Hauer   0 Comments

Whether it is industry statistics you want to believe or direct client result, the bottom-line proof is that health care providers who offer simple online payment solutions are seeing great results. Those not connected to complicated patient login sites achieve far better results and user adoption.


Surgical-based specialty clinic’s patient pay increased by 44% within the first month of deploying Secure Bill Pay. This was attributed to having online bill pay (no login required) and the easy ability for front desk and other support staff to take payment at the point of service for all outreach locations.


Find out how Secure Bill Pay can put our health care specific solutions to use for you and your practice. We are all about getting you paid faster and easier!

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Tags: Patient Payments, healthcare revenue cycle management, online payment solutions, patient pay, healthcare online payment solutions, get paid faster and easier

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  • "We have so much more information available to us with SBP than with our previous service. It's offering our patients more flexibility, and happier patients are much more pleasant for our Billing Office to deal with."

    - Kurt A.
    Revenue Cycle Manager
    National Imaging Center
  • "The staff at Secure Bill Pay have been an excellent revenue cycle partner in assisting us with setting up our processes, helping us review and analyze our results and identify opportunities at our various locations. They partner with us to identify new solutions and services as we have grown. The reliability for payment processing has been very good and our requests for Customer Support are handled very timely and thoroughly."
    - Kathleen J.
    Central Business Office Manager
    Multi-Hospital & Clinic Health System
  • "Our volume of patient credit/debit card payments increased by 44% in the first month of the service compared to that same month a year prior (with the same patient volume). We attribute that to now having online bill pay and better ability to collect at the POS for all of our locations [where we had not been before], even the outreach sites!"
    - Terry M.
    Practice Administrator
    Orthopedic Spine Surgery Group
  • “I’ve been shocked with the success of the online bill paying program... Patients come to us in acute health care situations. Bill paying is not their highest priority. We didn’t expect so many patients to use Secure Bill Pay so quickly, but the statistics speak for themselves.”
    - Beth M.
    VP Revenue Cycle
    Large University Health System
  • "Before Secure Bill Pay, online bill pay only accounted for one percent of our payments. After just six months of using Secure Bill Pay’s no-login solution, that number reached 10 percent."
    - Jen R.
    Finance Manager
    Large Ophthalmology Practice
  • “The nice part about Secure Bill Pay is the breadth of tools available to manage the entire patient pay process. But the best part is the outcomes we’ve seen, including year-over-year double-digit increases in patient pay revenue that are not wholly due to industry or volume changes.”

    "The integration with our PM/EMR software is simply icing on the cake."

    - Steve M.
    Director of Business Services
    Large Integrated Health System
  • "Senior Management is thrilled with the numbers coming through due to our implementation of Secure Bill Pay."
    - Kim W.
    Business Office Supervisor
    Inpatient & Outpatient Psychiatric Facility
  • "The system was received with open arms at each clinic. All had a few questions at first, but as you said, it was simple to get comfortable."
    - Sue C.
    Practice Manager
    Large Nephrology Practice
  • "Secure Bill Pay has streamlined our credit card process. It has been beneficial from a processing end to a storage and search of record end. Certainly saves us time!"
    - Jackie F.
    Business Office Manager
    Dematology Practice
  • "It is easy to talk about a product and service we are totally happy with!"
    - Cheryl M.
    Practice Manager
    Mid-size Ophthalmology Practice
  • "We're impressed. Thank you for not being afraid of any question we may ask and answering it in a straightforward manner. This gives us more confidence."
    - Grant E.
    Revenue Cycle Manager
    Large Dermatology Clinic
  • "Secure Bill Pay  is a much more efficient option for collecting patient payments... It is a forward thinking approach for healthcare revenue. Dynamics have switched where we all need to think and act like a business versus a service."

    - Julie H.
    Director of Business Services
    Large Physician Group


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