Use the Right Tool for the Right Job [Video]

Tue, May 23, 2017 @ 08:31 AM   Dawn Lunde   0 Comments

Google LogoThere's an old adage that says you need to use the right tool for the job.

Tags: revenue management, patient pay

Is Your Facility an Early Adopter of Patient Payments Success? [Video]

Thu, Apr 20, 2017 @ 08:31 AM   Dawn Lunde   0 Comments

Google Logo

Welcome back to another edition of Secure Bill Pay's video blog. Today, we're raising a question that healthcare facilities should feel confident answering: Is your facility an early adopter of patient payments success?

Tags: Revenue Cycle Management, patient pay, get paid faster and easier

Early Engagement on Pre-Authorized Payment Plans is Crucial [Video]

Tue, Jan 03, 2017 @ 08:31 AM   Dawn Lunde   0 Comments

Google LogoWelcome to Secure Bill Pay's video blog.

Tags: patient payment plans, patient pay, patient payment options

What Makes Health Care Payments Easy for Patients? [Video]

Thu, May 05, 2016 @ 08:00 AM   Dawn Lunde   0 Comments

Trying to encourage your patients to make payments without delays? Make the process as easy as possible.

Tags: patient pay, patient payment options

Realizing A/R Improvements With Card-on-File Payment Plans [Video]

Thu, Apr 21, 2016 @ 08:30 AM   Dawn Lunde   0 Comments

Looking for the missing piece to solving your A/R puzzle? Today on Secure Bill Pay's video blog, we'll show you how card-on-file payment plans will improve your A/R.

Tags: patient pay, healthcare accounts receivable

Can You Boost Revenue Without Increasing Patient Volume? [Video]

Tue, Apr 12, 2016 @ 08:00 AM   Dawn Lunde   0 Comments

Today, we're tackling a question that has major implications for health care facilities and their executives. Can you boost revenue without increasing patient volume?

Tags: healthcare revenue cycle management, patient pay, financial management in healthcare, healthcare revenue cycle, patient payment options

Having "The Money Talk" With Your Patients [Video]

Thu, Mar 03, 2016 @ 10:18 AM   Dawn Lunde   0 Comments

Discussing patient financial responsibility isn't always easy. Today on Secure Bill Pay's video blog, we'll discuss the importance and strategy of a successful "money talk."

Tags: reduce A/R, patient payment, patient pay, Payment Strategies, collecting patient payment

Reduce Healthcare Sticker Shock While Improving Your Patient Payment

Tue, Sep 24, 2013 @ 12:53 PM   Terry Hauer   0 Comments

Sticker shock at the gas pump, grocery store, or ticket line leaves a bad taste in the consumer’s mouth. But paying too much for healthcare can seriously affect a consumers overall financial health. Although transparency in health care has been an ongoing struggle, consumers deserve to know the quality and cost of the products and services they are buying… That includes healthcare. The quest for superior care at a good price starts with transparency and can end with a satisfied and informed patient paying their balance. 

Tags: Patient Payments, healthcare revenue management, patient pay, transparency in health care

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  • "We have so much more information available to us with SBP than with our previous service. It's offering our patients more flexibility, and happier patients are much more pleasant for our Billing Office to deal with."

    - Kurt A.
    Revenue Cycle Manager
    National Imaging Center
  • "The staff at Secure Bill Pay have been an excellent revenue cycle partner in assisting us with setting up our processes, helping us review and analyze our results and identify opportunities at our various locations. They partner with us to identify new solutions and services as we have grown. The reliability for payment processing has been very good and our requests for Customer Support are handled very timely and thoroughly."
    - Kathleen J.
    Central Business Office Manager
    Multi-Hospital & Clinic Health System
  • "Our volume of patient credit/debit card payments increased by 44% in the first month of the service compared to that same month a year prior (with the same patient volume). We attribute that to now having online bill pay and better ability to collect at the POS for all of our locations [where we had not been before], even the outreach sites!"
    - Terry M.
    Practice Administrator
    Orthopedic Spine Surgery Group
  • “I’ve been shocked with the success of the online bill paying program... Patients come to us in acute health care situations. Bill paying is not their highest priority. We didn’t expect so many patients to use Secure Bill Pay so quickly, but the statistics speak for themselves.”
    - Beth M.
    VP Revenue Cycle
    Large University Health System
  • "Before Secure Bill Pay, online bill pay only accounted for one percent of our payments. After just six months of using Secure Bill Pay’s no-login solution, that number reached 10 percent."
    - Jen R.
    Finance Manager
    Large Ophthalmology Practice
  • “The nice part about Secure Bill Pay is the breadth of tools available to manage the entire patient pay process. But the best part is the outcomes we’ve seen, including year-over-year double-digit increases in patient pay revenue that are not wholly due to industry or volume changes.”

    "The integration with our PM/EMR software is simply icing on the cake."

    - Steve M.
    Director of Business Services
    Large Integrated Health System
  • "Senior Management is thrilled with the numbers coming through due to our implementation of Secure Bill Pay."
    - Kim W.
    Business Office Supervisor
    Inpatient & Outpatient Psychiatric Facility
  • "The system was received with open arms at each clinic. All had a few questions at first, but as you said, it was simple to get comfortable."
    - Sue C.
    Practice Manager
    Large Nephrology Practice
  • "Secure Bill Pay has streamlined our credit card process. It has been beneficial from a processing end to a storage and search of record end. Certainly saves us time!"
    - Jackie F.
    Business Office Manager
    Dematology Practice
  • "It is easy to talk about a product and service we are totally happy with!"
    - Cheryl M.
    Practice Manager
    Mid-size Ophthalmology Practice
  • "We're impressed. Thank you for not being afraid of any question we may ask and answering it in a straightforward manner. This gives us more confidence."
    - Grant E.
    Revenue Cycle Manager
    Large Dermatology Clinic
  • "Secure Bill Pay  is a much more efficient option for collecting patient payments... It is a forward thinking approach for healthcare revenue. Dynamics have switched where we all need to think and act like a business versus a service."

    - Julie H.
    Director of Business Services
    Large Physician Group


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