Time is Money, Quit Wasting It [Video]

Tue, Mar 08, 2016 @ 08:31 AM   Dawn Lunde   0 Comments

Everyone has heard the age old phrase "time is money." Welcome back to Secure Bill Pay's video blog, where we'll look at efficient, electronic payment systems that save time and generate money.

Prepare for Revenue Burden Due to Health Insurance Exchanges

Wed, Oct 16, 2013 @ 01:43 PM   Terry Hauer   0 Comments

As of October 1, the first health insurance exchange enrollments will commence and that should mean less uninsured. A good thing, right? Well, be prepared for the burden it will place upon your Revenue Cycle team.

Tags: Patient Payments, A/R, Revenue Cycle Management, healthcare revenue management

Can Anyone Really Take A Patient Payment?

Wed, Oct 09, 2013 @ 01:19 PM   Terry Hauer   0 Comments

On a recent list serve, a hospital billing manager indicated, “We were a little surprised that when we took the time to train our Customer Service reps (as opposed to Collections staff) to ask patients if they wanted to pay their bill by credit card or eCheck, Customer Service became one of our highest volume sources for self-pay payments.” Are you missing out on an important revenue stream? Is your staff trained how to professionally take patient payments?Where do you have capability to accept patient payments? 

Tags: Patient Payments, healthcare revenue cycle management, healthcare revenue management, healthcare billing, collecting patient payments

Reduce Healthcare Sticker Shock While Improving Your Patient Payment

Tue, Sep 24, 2013 @ 12:53 PM   Terry Hauer   0 Comments

Sticker shock at the gas pump, grocery store, or ticket line leaves a bad taste in the consumer’s mouth. But paying too much for healthcare can seriously affect a consumers overall financial health. Although transparency in health care has been an ongoing struggle, consumers deserve to know the quality and cost of the products and services they are buying… That includes healthcare. The quest for superior care at a good price starts with transparency and can end with a satisfied and informed patient paying their balance. 

Tags: Patient Payments, healthcare revenue management, patient pay, transparency in health care

Manually Posting Payments is Costly in so Many Ways.

Tue, Sep 17, 2013 @ 10:20 AM   Dawn Lunde   0 Comments

Take a quick walk through your business office and you’ll see a hub of activity and perhaps a lot of paper. Medicare, Medicaid and insurance payments have been automated for many years via the ANSII 835. However, patient payment is on the rise and thus, so is manual labor to post those payments.

Tags: Patient Payments, healthcare revenue cycle management, healthcare revenue management, healthcare billing

Patients Want to Know What Procedures Will Cost

Wed, Aug 28, 2013 @ 01:19 PM   Dawn Lunde   0 Comments

Patients Want to Know What Procedures will Cost

Make it easy for them to find out and then pay you.

It is well-known that health care consumers (patients) have become much more informed when making their health care decisions. And some states are better than others at providing the necessary information for patients to make informed choices. One of the leaders in providing transparent health care information is Massachusetts. The Mass Insight Survey Research Group conducts an annual survey of MA residents. Since 2004, they have tracked how much of a cost burden residents feel from premiums, co-pays, prescription drugs, and deductibles. The data released on May 6, 2013 is eye opening: 

Tags: Patient Payments, reduce A/R, increase cashflow, healthcare revenue management, patient payment process, medical care costs, patient payment options

Large Increases in Patient Payment Responsibility… Are You Ready?

Wed, Aug 14, 2013 @ 05:11 PM   Dawn Lunde   0 Comments

Since 1986, Mercer (global leader of HR and related financial advice) has been formally surveying employers of all sizes regarding employee benefits. The latest survey results should have healthcare providers shaking in their boots. 

Tags: Patient Payments, A/R, Revenue Cycle Management, healthcare revenue management

Best Practices: Financial Interactions with Patients

Tue, Jul 23, 2013 @ 11:41 AM   Dawn Lunde   0 Comments

The Healthcare Financial Management Association (HFMA) is developing best practices for all staff interaction with patients regarding financial matters. HFMA offers specific, actionable ideas for time-of-service inside and outside the Emergency Department, interactions prior to service and general best practices (shown below). All of these ideas can have a profound impact on your revenue cycle management. Ensuring you have the tools in place to support patient pay and using these best practices will have a positive impact to your patient A/R. 

Tags: healthcare revenue cycle management, healthcare revenue management, patient pay, bill pay service

The Back Office is Critial to Patient Overall Satisfaction

Wed, Jul 10, 2013 @ 12:07 PM   Terry Hauer   0 Comments

recent study by TransUnion Healthcare has shown that the quality of care a patient receives involves more than just the physical care they recieve and getting well. The study found the ease of the billing and patient payment process can affect a patient's health outcome. This is in part because negative billing and payment experiences kept patients away from follow-up appointments, cancer screenings and other wellness health visits. More than 60 percent of the respondents in the study indicated that quality billing practices, convenient payment options, and cost information given at the point-of-service would encourage them to seek more non-critical health care.

Tags: Patient Payments, patient satisfaction, healthcare revenue management, patient pay, patient payment process

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  • "We have so much more information available to us with SBP than with our previous service. It's offering our patients more flexibility, and happier patients are much more pleasant for our Billing Office to deal with."

    - Kurt A.
    Revenue Cycle Manager
    National Imaging Center
  • "The staff at Secure Bill Pay have been an excellent revenue cycle partner in assisting us with setting up our processes, helping us review and analyze our results and identify opportunities at our various locations. They partner with us to identify new solutions and services as we have grown. The reliability for payment processing has been very good and our requests for Customer Support are handled very timely and thoroughly."
    - Kathleen J.
    Central Business Office Manager
    Multi-Hospital & Clinic Health System
  • "Our volume of patient credit/debit card payments increased by 44% in the first month of the service compared to that same month a year prior (with the same patient volume). We attribute that to now having online bill pay and better ability to collect at the POS for all of our locations [where we had not been before], even the outreach sites!"
    - Terry M.
    Practice Administrator
    Orthopedic Spine Surgery Group
  • “I’ve been shocked with the success of the online bill paying program... Patients come to us in acute health care situations. Bill paying is not their highest priority. We didn’t expect so many patients to use Secure Bill Pay so quickly, but the statistics speak for themselves.”
    - Beth M.
    VP Revenue Cycle
    Large University Health System
  • "Before Secure Bill Pay, online bill pay only accounted for one percent of our payments. After just six months of using Secure Bill Pay’s no-login solution, that number reached 10 percent."
    - Jen R.
    Finance Manager
    Large Ophthalmology Practice
  • “The nice part about Secure Bill Pay is the breadth of tools available to manage the entire patient pay process. But the best part is the outcomes we’ve seen, including year-over-year double-digit increases in patient pay revenue that are not wholly due to industry or volume changes.”

    "The integration with our PM/EMR software is simply icing on the cake."

    - Steve M.
    Director of Business Services
    Large Integrated Health System
  • "Senior Management is thrilled with the numbers coming through due to our implementation of Secure Bill Pay."
    - Kim W.
    Business Office Supervisor
    Inpatient & Outpatient Psychiatric Facility
  • "The system was received with open arms at each clinic. All had a few questions at first, but as you said, it was simple to get comfortable."
    - Sue C.
    Practice Manager
    Large Nephrology Practice
  • "Secure Bill Pay has streamlined our credit card process. It has been beneficial from a processing end to a storage and search of record end. Certainly saves us time!"
    - Jackie F.
    Business Office Manager
    Dematology Practice
  • "It is easy to talk about a product and service we are totally happy with!"
    - Cheryl M.
    Practice Manager
    Mid-size Ophthalmology Practice
  • "We're impressed. Thank you for not being afraid of any question we may ask and answering it in a straightforward manner. This gives us more confidence."
    - Grant E.
    Revenue Cycle Manager
    Large Dermatology Clinic
  • "Secure Bill Pay  is a much more efficient option for collecting patient payments... It is a forward thinking approach for healthcare revenue. Dynamics have switched where we all need to think and act like a business versus a service."

    - Julie H.
    Director of Business Services
    Large Physician Group


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