Can You Boost Revenue Without Increasing Patient Volume? [Video]

Tue, Apr 12, 2016 @ 08:00 AM   Dawn Lunde   0 Comments

Today, we're tackling a question that has major implications for health care facilities and their executives. Can you boost revenue without increasing patient volume?

Simplifying Medical Statements Eliminates Confusion for Hospitals, ACOs and Patients

Wed, Feb 25, 2015 @ 10:52 AM   Dawn Lunde   0 Comments


Simplified Meidcal billing can help patients and hospitals eliminate pricing confusion and increase patient collections.

Tags: patient payment plans, healthcare revenue cycle management

An Optimized Medical Practice Website Can Increase Use of Online Features

Fri, Oct 10, 2014 @ 11:08 AM   Dawn Lunde   0 Comments


Medical practice websites can be optimized for dynamic patient engagement, searchability and online payments.

Tags: healthcare revenue cycle management

Can Anyone Really Take A Patient Payment?

Wed, Oct 09, 2013 @ 01:19 PM   Terry Hauer   0 Comments

On a recent list serve, a hospital billing manager indicated, “We were a little surprised that when we took the time to train our Customer Service reps (as opposed to Collections staff) to ask patients if they wanted to pay their bill by credit card or eCheck, Customer Service became one of our highest volume sources for self-pay payments.” Are you missing out on an important revenue stream? Is your staff trained how to professionally take patient payments?Where do you have capability to accept patient payments? 

Tags: Patient Payments, healthcare revenue cycle management, healthcare revenue management, healthcare billing, collecting patient payments

Manually Posting Payments is Costly in so Many Ways.

Tue, Sep 17, 2013 @ 10:20 AM   Dawn Lunde   0 Comments

Take a quick walk through your business office and you’ll see a hub of activity and perhaps a lot of paper. Medicare, Medicaid and insurance payments have been automated for many years via the ANSII 835. However, patient payment is on the rise and thus, so is manual labor to post those payments.

Tags: Patient Payments, healthcare revenue cycle management, healthcare revenue management, healthcare billing

Ways to Avoid an Electronic Security Breach

Thu, Sep 12, 2013 @ 12:14 PM   Dawn Lunde   0 Comments

Yet another facility has made headlines due to a recent security breach of 7,000 patient records. However, this time the breach was for financial data

Tags: Patient Payments, healthcare revenue cycle management, electronic security breach, patient pay security, managing patient pay, revenue cycle

DEBT – The Other Four-Letter Word and Simple Ways to Reduce it.

Tue, Sep 03, 2013 @ 11:28 AM   Dawn Lunde   0 Comments

There are as many ways to calculate bad debt as there are debtors. No matter if your definition is at 60, 180 or 365 days, there are many measures that hospitals and clinics can take to reduce bad debt.

Tags: Patient Payments, healthcare revenue cycle management, reducing patient debt, online payment options, patient debt, online bill pay

Best Practices: Financial Interactions with Patients

Tue, Jul 23, 2013 @ 11:41 AM   Dawn Lunde   0 Comments

The Healthcare Financial Management Association (HFMA) is developing best practices for all staff interaction with patients regarding financial matters. HFMA offers specific, actionable ideas for time-of-service inside and outside the Emergency Department, interactions prior to service and general best practices (shown below). All of these ideas can have a profound impact on your revenue cycle management. Ensuring you have the tools in place to support patient pay and using these best practices will have a positive impact to your patient A/R. 

Tags: healthcare revenue cycle management, healthcare revenue management, patient pay, bill pay service

If You Don’t Know Your Chargemaster, You’re Asking for Trouble.

Tue, May 14, 2013 @ 01:11 PM   Dawn Lunde   0 Comments

Numerous years ago, patients paid “reasonable and customary” rates based upon a Chargemaster. The Chargemaster, also known as Charge Description Master (CDM), as defined by Wikipedia, is a comprehensive listing of items billable to a patient or a patient's health insurance provider. The Chargemaster typically serves as the starting point for negotiations with patients and health insurance providers of the amount of money that will actually be paid for the services. It was once described as "the central mechanism of the revenue cycle" for health care. Nowadays, health care is stuck in a complex, antiquated, reimbursement methodology designed by, and for, the insurance industry. 

Tags: Patient Payments, healthcare revenue cycle management, patient pay, healthcare payments, healthcare revenue cycle

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Testimonials

  • "We have so much more information available to us with SBP than with our previous service. It's offering our patients more flexibility, and happier patients are much more pleasant for our Billing Office to deal with."

    - Kurt A.
    Revenue Cycle Manager
    National Imaging Center
  • "The staff at Secure Bill Pay have been an excellent revenue cycle partner in assisting us with setting up our processes, helping us review and analyze our results and identify opportunities at our various locations. They partner with us to identify new solutions and services as we have grown. The reliability for payment processing has been very good and our requests for Customer Support are handled very timely and thoroughly."
    - Kathleen J.
    Central Business Office Manager
    Multi-Hospital & Clinic Health System
  • "Our volume of patient credit/debit card payments increased by 44% in the first month of the service compared to that same month a year prior (with the same patient volume). We attribute that to now having online bill pay and better ability to collect at the POS for all of our locations [where we had not been before], even the outreach sites!"
    - Terry M.
    Practice Administrator
    Orthopedic Spine Surgery Group
  • “I’ve been shocked with the success of the online bill paying program... Patients come to us in acute health care situations. Bill paying is not their highest priority. We didn’t expect so many patients to use Secure Bill Pay so quickly, but the statistics speak for themselves.”
    - Beth M.
    VP Revenue Cycle
    Large University Health System
  • "Before Secure Bill Pay, online bill pay only accounted for one percent of our payments. After just six months of using Secure Bill Pay’s no-login solution, that number reached 10 percent."
    - Jen R.
    Finance Manager
    Large Ophthalmology Practice
  • “The nice part about Secure Bill Pay is the breadth of tools available to manage the entire patient pay process. But the best part is the outcomes we’ve seen, including year-over-year double-digit increases in patient pay revenue that are not wholly due to industry or volume changes.”

    "The integration with our PM/EMR software is simply icing on the cake."

    - Steve M.
    Director of Business Services
    Large Integrated Health System
  • "Senior Management is thrilled with the numbers coming through due to our implementation of Secure Bill Pay."
    - Kim W.
    Business Office Supervisor
    Inpatient & Outpatient Psychiatric Facility
  • "The system was received with open arms at each clinic. All had a few questions at first, but as you said, it was simple to get comfortable."
    - Sue C.
    Practice Manager
    Large Nephrology Practice
  • "Secure Bill Pay has streamlined our credit card process. It has been beneficial from a processing end to a storage and search of record end. Certainly saves us time!"
    - Jackie F.
    Business Office Manager
    Dematology Practice
  • "It is easy to talk about a product and service we are totally happy with!"
    - Cheryl M.
    Practice Manager
    Mid-size Ophthalmology Practice
  • "We're impressed. Thank you for not being afraid of any question we may ask and answering it in a straightforward manner. This gives us more confidence."
    - Grant E.
    Revenue Cycle Manager
    Large Dermatology Clinic
  • "Secure Bill Pay  is a much more efficient option for collecting patient payments... It is a forward thinking approach for healthcare revenue. Dynamics have switched where we all need to think and act like a business versus a service."

    - Julie H.
    Director of Business Services
    Large Physician Group

     

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