The Key for Successful Patient Payments [Video]

Tue, Jun 28, 2016 @ 08:00 AM   Dawn Lunde   0 Comments

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One of the best ways to engage patients about their financial obligations to your facility is to provide payment options, giving them a measure of choice and control. Welcome back to Secure Bill Pay's video blog, where we're diving into the importance of easy-to-use options for patient payments.

Can Paying a Medical Bill be Enjoyable ?

Mon, Jul 01, 2013 @ 05:23 PM   Dawn Lunde   1 Comment

Enjoyable might not actually be the right word, but at Man Vs. Debt, Joan Otto recently wrote a piece on the crazy idea that paying bills could be a delight, rather than a dreaded chore. What can make the difference between drudgery and enjoyment for a patient paying? As Otto lays it out, it's not just about having money, as even those who can afford to pay their bills just plain don't like doing it. It's about having the right attitude towards organization and control.

Tags: easier payments, healthcare payments, bill pay service

If You Don’t Know Your Chargemaster, You’re Asking for Trouble.

Tue, May 14, 2013 @ 01:11 PM   Dawn Lunde   0 Comments

Numerous years ago, patients paid “reasonable and customary” rates based upon a Chargemaster. The Chargemaster, also known as Charge Description Master (CDM), as defined by Wikipedia, is a comprehensive listing of items billable to a patient or a patient's health insurance provider. The Chargemaster typically serves as the starting point for negotiations with patients and health insurance providers of the amount of money that will actually be paid for the services. It was once described as "the central mechanism of the revenue cycle" for health care. Nowadays, health care is stuck in a complex, antiquated, reimbursement methodology designed by, and for, the insurance industry. 

Tags: Patient Payments, healthcare revenue cycle management, patient pay, healthcare payments, healthcare revenue cycle

Do you want to be paid in chickens?

Thu, Apr 04, 2013 @ 12:19 PM   Dawn Lunde   0 Comments

A couple of generations ago, the local doctor was paid via barter. This could have been anything from labor, like painting a fence, to livestock, like chickens. As recently as 2010, a Nevada politician suggested we return to the barter system in healthcare.   

Tags: Patient Payments, healthcare revenue cycle management, patient pay, hospital payments, healthcare accounts receivable, healthcare payments

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  • "We have so much more information available to us with SBP than with our previous service. It's offering our patients more flexibility, and happier patients are much more pleasant for our Billing Office to deal with."

    - Kurt A.
    Revenue Cycle Manager
    National Imaging Center
  • "The staff at Secure Bill Pay have been an excellent revenue cycle partner in assisting us with setting up our processes, helping us review and analyze our results and identify opportunities at our various locations. They partner with us to identify new solutions and services as we have grown. The reliability for payment processing has been very good and our requests for Customer Support are handled very timely and thoroughly."
    - Kathleen J.
    Central Business Office Manager
    Multi-Hospital & Clinic Health System
  • "Our volume of patient credit/debit card payments increased by 44% in the first month of the service compared to that same month a year prior (with the same patient volume). We attribute that to now having online bill pay and better ability to collect at the POS for all of our locations [where we had not been before], even the outreach sites!"
    - Terry M.
    Practice Administrator
    Orthopedic Spine Surgery Group
  • “I’ve been shocked with the success of the online bill paying program... Patients come to us in acute health care situations. Bill paying is not their highest priority. We didn’t expect so many patients to use Secure Bill Pay so quickly, but the statistics speak for themselves.”
    - Beth M.
    VP Revenue Cycle
    Large University Health System
  • "Before Secure Bill Pay, online bill pay only accounted for one percent of our payments. After just six months of using Secure Bill Pay’s no-login solution, that number reached 10 percent."
    - Jen R.
    Finance Manager
    Large Ophthalmology Practice
  • “The nice part about Secure Bill Pay is the breadth of tools available to manage the entire patient pay process. But the best part is the outcomes we’ve seen, including year-over-year double-digit increases in patient pay revenue that are not wholly due to industry or volume changes.”

    "The integration with our PM/EMR software is simply icing on the cake."

    - Steve M.
    Director of Business Services
    Large Integrated Health System
  • "Senior Management is thrilled with the numbers coming through due to our implementation of Secure Bill Pay."
    - Kim W.
    Business Office Supervisor
    Inpatient & Outpatient Psychiatric Facility
  • "The system was received with open arms at each clinic. All had a few questions at first, but as you said, it was simple to get comfortable."
    - Sue C.
    Practice Manager
    Large Nephrology Practice
  • "Secure Bill Pay has streamlined our credit card process. It has been beneficial from a processing end to a storage and search of record end. Certainly saves us time!"
    - Jackie F.
    Business Office Manager
    Dematology Practice
  • "It is easy to talk about a product and service we are totally happy with!"
    - Cheryl M.
    Practice Manager
    Mid-size Ophthalmology Practice
  • "We're impressed. Thank you for not being afraid of any question we may ask and answering it in a straightforward manner. This gives us more confidence."
    - Grant E.
    Revenue Cycle Manager
    Large Dermatology Clinic
  • "Secure Bill Pay  is a much more efficient option for collecting patient payments... It is a forward thinking approach for healthcare revenue. Dynamics have switched where we all need to think and act like a business versus a service."

    - Julie H.
    Director of Business Services
    Large Physician Group


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