On a recent list serve, a hospital billing manager indicated, “We were a little surprised that when we took the time to train our Customer Service reps (as opposed to Collections staff) to ask patients if they wanted to pay their bill by credit card or eCheck, Customer Service became one of our highest volume sources for self-pay payments.” Are you missing out on an important revenue stream? Is your staff trained how to professionally take patient payments?Where do you have capability to accept patient payments?
Take a quick walk through your business office and you’ll see a hub of activity and perhaps a lot of paper. Medicare, Medicaid and insurance payments have been automated for many years via the ANSII 835. However, patient payment is on the rise and thus, so is manual labor to post those payments.