Does your Facility Keep Patients Informed and Engaged About Their Payments? [Video]

Wed, May 31, 2017 @ 08:31 AM   Dawn Lunde   0 Comments

Google LogoYour facility bills you patients, but do you keep them truly involved in the process?

Want Your Patients to Pay? Then Use the Big “C”

Tue, Jun 18, 2013 @ 10:41 AM   Dawn Lunde   0 Comments

Over many years of health care consulting and hands-on experience with many hospitals and clinics, I believe I can make a pretty accurate observation:  “Many do not “C”ommunicate their financial policies very well to patients.” While this may not seem like a big issue, it can actually have a tremendous impact on our your bottom line. Bad or no “C”ommunication leaves patients confused, frustrated and un-educated about their responsibilities. This may be one of many reasons for your growing A/R. The good news is that can also be one of the easier things to remedy to help curb your growing A/R and patient payment issues.

Tags: Patient Payments, health care payments, A/R, healthcare payment options, healthcare revenue management, patient pay

Out With Manual and In With Automation

Tue, Apr 16, 2013 @ 12:21 PM   Terry Hauer   0 Comments

A large, multi-specialty university group practice in the Midwest strives for best practice in medical care. Now the organization believes it has found best practice in Secure Bill Pay's comprehensive patient self-pay solution. - according to the Vice President, Revenue Cycle


In 2009, it was using a series of manual processes to collect health care payments. “The old system actually worked all right, but it wasn’t very efficient or customer friendly,” said the Vice President. “Our industry is moving to be more automated, and patients want more ownership around payment options.



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Tags: Patient Payments, healthcare revenue cycle management, health care payments, online payment solution, healthcare revenue management, patient pay, bill pay service, financial management in health care, healthcare revenue cycle

When Was The Last Time You Used a Phone Book?

Thu, Mar 21, 2013 @ 11:54 AM   Terry Hauer   0 Comments

If you’re like millions of Americans, the answer to that question is, “I can’t remember!” Yet, many healthcare providers still require patients to use antiquated, inconvenient or cumbersome methods in order to contact, schedule or pay for services.

Tags: Patient Payments, healthcare revenue cycle management, health care payments, healthcare revenue management, patient pay, hospital payments, bill pay service, financial management in health care, healthcare payment

Are You Promoting “White Coat Syndrome?”

Thu, Mar 14, 2013 @ 12:22 PM   Terry Hauer   0 Comments

Going to the doctor or dentist can be an unsettling experience for children as well as many adults. Varying degrees of "white coat syndrome" affect people who experience an irrational fear of physicians or anything related to a doctor's office--stethoscopes, needles and that dreaded "white coat." This usually unfounded apprehension often causes a patient's heart rate and blood pressure to increase as soon as they enter the examination room, resulting in inaccurate vitals. Fortunately, healthcare providers have ways that can personalize the health care encounter and provide patients with a more comfortable experience that may reduce the anxiety and panic associated with white coat syndrome.

Here are some ideas for how healthcare providers can personalize their services:

Tags: Patient Payments, health care payments, bill pay service, healthcare payment, personalized healthcare

Top Money-Related Healthcare Complaints Made by Patients

Thu, Mar 07, 2013 @ 01:29 PM   Terry Hauer   0 Comments

Today’s healthcare patient is much more consumer-driven than ever before. Health costs continue to go up, and although there's not much a healthcare provider can do to stop that from happening, there are ways to lessen the pain for patients. Quality care is in high demand, but most patients need care to be affordable since the patient payment portion of their service is increasing. 

Tags: Patient Payments, healthcare revenue cycle management, health care payments, patient pay, hospital payments, bill pay service, financial management in health care

Create A Culture That Says “We Deserve To Be Paid for the Value We Provide"

Tue, Mar 05, 2013 @ 01:11 PM   Dawn Lunde   0 Comments

In our society, many people take their health for granted. But when they have an illness or injury, they place great value on being heard, treated and getting better. Ultimately, healhcare at its core is to provide quality care that leads to better health, but without patient payment, your ability to deliver that care may suffer. So the business side of the patient visit can be equally important to ensure a good outcome. Do your providers and employees truly realize this? Does the staff understand how your growing accounts receivable hinders your ability to continue your mission and retain your employees?

Tags: Patient Payments, healthcare revenue cycle management, health care payments, patient pay, hospital payments, financial management in healthcare

National Cover Story Has Drawn Attention to Pricing.

Fri, Feb 22, 2013 @ 01:55 PM   Terry Hauer   0 Comments

Healthcare is often an easy target for criticism. The public perceives doctors and healthcare administrators are wealthy individuals due to over-charging for services. They see sprawling, beautiful health campuses. All while patients are paying more out-of-pocket now than ever before. The cover story of the latest TIME Magazine only adds fuel to the fire. The “Bitter Pill: Why Medical Bills Are Killing Us” (TIME Magazine, February 21, 2013).

Tags: Patient Payments, health care payments, patient pay, hospital payments, financial management in health care

What Comprises Revenue Cycle Management?

Thu, Feb 14, 2013 @ 01:09 PM   Dawn Lunde   1 Comment


Tags: Patient Payments, healthcare revenue cycle management, health care payments, healthcare revenue management, patient pay, hospital payments, financial management in health care

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  • "We have so much more information available to us with SBP than with our previous service. It's offering our patients more flexibility, and happier patients are much more pleasant for our Billing Office to deal with."

    - Kurt A.
    Revenue Cycle Manager
    National Imaging Center
  • "The staff at Secure Bill Pay have been an excellent revenue cycle partner in assisting us with setting up our processes, helping us review and analyze our results and identify opportunities at our various locations. They partner with us to identify new solutions and services as we have grown. The reliability for payment processing has been very good and our requests for Customer Support are handled very timely and thoroughly."
    - Kathleen J.
    Central Business Office Manager
    Multi-Hospital & Clinic Health System
  • "Our volume of patient credit/debit card payments increased by 44% in the first month of the service compared to that same month a year prior (with the same patient volume). We attribute that to now having online bill pay and better ability to collect at the POS for all of our locations [where we had not been before], even the outreach sites!"
    - Terry M.
    Practice Administrator
    Orthopedic Spine Surgery Group
  • “I’ve been shocked with the success of the online bill paying program... Patients come to us in acute health care situations. Bill paying is not their highest priority. We didn’t expect so many patients to use Secure Bill Pay so quickly, but the statistics speak for themselves.”
    - Beth M.
    VP Revenue Cycle
    Large University Health System
  • "Before Secure Bill Pay, online bill pay only accounted for one percent of our payments. After just six months of using Secure Bill Pay’s no-login solution, that number reached 10 percent."
    - Jen R.
    Finance Manager
    Large Ophthalmology Practice
  • “The nice part about Secure Bill Pay is the breadth of tools available to manage the entire patient pay process. But the best part is the outcomes we’ve seen, including year-over-year double-digit increases in patient pay revenue that are not wholly due to industry or volume changes.”

    "The integration with our PM/EMR software is simply icing on the cake."

    - Steve M.
    Director of Business Services
    Large Integrated Health System
  • "Senior Management is thrilled with the numbers coming through due to our implementation of Secure Bill Pay."
    - Kim W.
    Business Office Supervisor
    Inpatient & Outpatient Psychiatric Facility
  • "The system was received with open arms at each clinic. All had a few questions at first, but as you said, it was simple to get comfortable."
    - Sue C.
    Practice Manager
    Large Nephrology Practice
  • "Secure Bill Pay has streamlined our credit card process. It has been beneficial from a processing end to a storage and search of record end. Certainly saves us time!"
    - Jackie F.
    Business Office Manager
    Dematology Practice
  • "It is easy to talk about a product and service we are totally happy with!"
    - Cheryl M.
    Practice Manager
    Mid-size Ophthalmology Practice
  • "We're impressed. Thank you for not being afraid of any question we may ask and answering it in a straightforward manner. This gives us more confidence."
    - Grant E.
    Revenue Cycle Manager
    Large Dermatology Clinic
  • "Secure Bill Pay  is a much more efficient option for collecting patient payments... It is a forward thinking approach for healthcare revenue. Dynamics have switched where we all need to think and act like a business versus a service."

    - Julie H.
    Director of Business Services
    Large Physician Group


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