The popular TV show, Undercover Boss takes an organization's CEO and has them go ‘undercover’ to work alongside front-line employees in various departments to witness how the organization provides service internally and externally. Inevitably they see both ends of the spectrum and determine how to fix what is broken and how to reward the employees doing the right things.
If you’re like millions of Americans, the answer to that question is, “I can’t remember!” Yet, many healthcare providers still require patients to use antiquated, inconvenient or cumbersome methods in order to contact, schedule or pay for services.
Tags: Patient Payments, healthcare revenue cycle management, health care payments, healthcare revenue management, patient pay, hospital payments, bill pay service, financial management in health care, healthcare payment
Today’s healthcare patient is much more consumer-driven than ever before. Health costs continue to go up, and although there's not much a healthcare provider can do to stop that from happening, there are ways to lessen the pain for patients. Quality care is in high demand, but most patients need care to be affordable since the patient payment portion of their service is increasing.
As millions of Americans are back to zero on their deductible, or are new to a high deductible health plan as of January 1st, patients will be asking about the cost of services. Are you prepared to answer that question? There are 3 important steps to take now - 2013 is the calm before the storm. The Affordable Care Act means that millions more consumers will be covered by a high deductible health plan by 2014.
Healthcare is often an easy target for criticism. The public perceives doctors and healthcare administrators are wealthy individuals due to over-charging for services. They see sprawling, beautiful health campuses. All while patients are paying more out-of-pocket now than ever before. The cover story of the latest TIME Magazine only adds fuel to the fire. The “Bitter Pill: Why Medical Bills Are Killing Us” (TIME Magazine, February 21, 2013).
How much do you know about your patients' health care plans? If you're like most health care providers, you know little more than what they tell you. However, not knowing what is covered under your individual patients' plans can be costing you money; a lot of money.