How Health Care Facilities can Streamline Revenue Cycle Management

Posted by Dawn Lunde on Fri, Jul 10, 2015 @ 10:47 AM

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Providers can improve revenue cycle management with more secure patient payment solutions.

The rising cost of health care has brought attention to the industry in more ways than one. Patients are paying higher deductibles, medical procedures cost more and technology continues to creep its way into all aspects of the patient experience. 

The ACA reduced the number of uninsured Americans, but the need to improve revenue cycle management is as important as ever for clinics and private practices. A portion of revenue stream comes from individual and out-of-pocket payments, which highlights the need to improve their payment solutions. Even for those who are insured, high deductibles are preventing patients from getting even the most routine procedures fully covered. 

According to the Kaiser Family Foundation, 80 percent of workers with insurance have a high-deductible health plan. With health care costs predicted to rise in 2015 - by an average of 6.5 percent, the National Business Group on Health found - patients need more improved ways to pay their out-of-pocket medical expenses. A clinic or private practice's bottom line depends on simplifying revenue cycle management and reducing overhead costs, especially considering nearly one-third of a provider's revenue comes directly from patients.

Accelerate Revenue Cycle Management
Improving revenue cycle management can help these organizations collect money more quickly and improve the overall patient experience in the process. Providers face a number of payment challenges these days, including the entire collection of full copays, checking insurance coverage beforehand and approving procedures beforehand based on whether or not they're covered. The latter two can add to the patient-payment collection dilemma, especially since paying bills pay not be the first thing on their minds at all times.

"80 percent of workers with insurance have a high-deductible health plan."

However, if providers can upgrade their revenue cycle management and payment solutions, patients can more quickly and easily pay their bills - especially if they know what's covered and what isn't before their visit. If providers allow patients to pay from wherever they so choose via the Internet, they're more likely to complete the payment that moment. When a customer opens a physical bill from the mail, they're likely going to get sidetracked, which in turn slows down the collection process.

 On the back end, clinics and private practices can run detailed reports on which patients owe money and to what clinic.

Tags: Patient Payments, Revenue Cycle Management, Health Care Marketplace, Payment Processing, Payment Strategies

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  • "We have so much more information available to us with SBP than with our previous service. It's offering our patients more flexibility, and happier patients are much more pleasant for our Billing Office to deal with."

    - Kurt A.
    Revenue Cycle Manager
    National Imaging Center
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    Central Business Office Manager
    Multi-Hospital & Clinic Health System
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    - Terry M.
    Practice Administrator
    Orthopedic Spine Surgery Group
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    - Beth M.
    VP Revenue Cycle
    Large University Health System
  • "Before Secure Bill Pay, online bill pay only accounted for one percent of our payments. After just six months of using Secure Bill Pay’s no-login solution, that number reached 10 percent."
    - Jen R.
    Finance Manager
    Large Ophthalmology Practice
  • “The nice part about Secure Bill Pay is the breadth of tools available to manage the entire patient pay process. But the best part is the outcomes we’ve seen, including year-over-year double-digit increases in patient pay revenue that are not wholly due to industry or volume changes.”

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    Director of Business Services
    Large Integrated Health System
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    Business Office Supervisor
    Inpatient & Outpatient Psychiatric Facility
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    Practice Manager
    Large Nephrology Practice
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    Business Office Manager
    Dematology Practice
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    Practice Manager
    Mid-size Ophthalmology Practice
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    Revenue Cycle Manager
    Large Dermatology Clinic
  • "Secure Bill Pay  is a much more efficient option for collecting patient payments... It is a forward thinking approach for healthcare revenue. Dynamics have switched where we all need to think and act like a business versus a service."

    - Julie H.
    Director of Business Services
    Large Physician Group


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