Welcome back to Secure Bill Pay's video blog. Healthcare providers sometimes overlook one of their keys to the success of their advanced payment solution. Let's take a look at keeping patients informed and aware of their available payment options.
It's critical that your patients understand which payment types they can use to pay their bills and ensure you capture necessary revenue. It seems simple on the surface, but this aspect of deploying a new payments solution or increasing the scope of an existing one can fall by the wayside.
It's not enough to put a sign at the point of service and post a notice on a facility's website - these passive forms of engagement won't reach everyone. In addition to these efforts, healthcare providers need to make it a point to send email notices about the change, talk with patients and provide reminders over the phone. This approach generates more points of contact to educate and encourage patients.