Your facility sends bills to your patients, but are your patients truly knowledgeable about the payment process? Today, we're reviewing the benefits of keeping patients informed and engaged throughout the payment process.
Keeping patients informed of their responsibilities and options for paying medical bills is an important part to reducing accounts receivable while improving revenue. Regularly informing patients of upcoming and existing costs can reduce confusion and encourage prompt payments. Even when patients can't settle their bills all at once, frequent reminders and a discussion about their options are a great starting point for setting up pre-authorized patient payment plans.
With a point-of-service solution that allows staff to easily access and review patient payment information, your conversations are more direct and accurate. By using Secure Bill Pay's advanced payment solutions, healthcare facilities can successfully engage patients and have productive conversations about both payment options and solutions.